These Terms & Conditions apply to all services provided by SLS Helping Hands International.
Services
Services are provided as non-medical household support and companionship, tailored to individual needs and everyday routines. Services may include companionship, shopping and errands, meal preparation, light housekeeping, home organisation, accompanied short walks and general day-to-day assistance. Services do not include medical care, nursing care, diagnosis, treatment, medication administration, personal care, manual handling, emergency services or professional and specialist cleaning.
Bookings
All appointments must be arranged in advance and are subject to availability, suitability and confirmation. The type of support, duration, location and price will be agreed before the service begins.
Payments
Payments are made in advance, or as otherwise agreed, by bank transfer or cash. An invoice will be provided for all payments.
Cancellations
A minimum of 24 hours’ notice is required for cancellations. Late cancellations or missed appointments may be charged. Any applicable cancellation charge will be explained when the booking is confirmed.
Limitations of Service
Services do not include medical care, nursing care, diagnosis, treatment, medication administration, personal care, manual handling, emergency services, or professional and specialist cleaning. Only services agreed in advance will be provided.
Liability
Reasonable care and attention will be taken when providing all services. SLS Helping Hands International is not responsible for delays or circumstances outside its reasonable control. Nothing in these Terms & Conditions excludes any liability that cannot legally be excluded under Irish law.
Agreement
By booking or using the services of SLS Helping Hands International, the client confirms that they have read and accepted these Terms & Conditions.